Where do the sailings depart from?
CASTRO
Terminal Portuario de Castro
Address: Avenida Pedro Montt S/N, Castro.

PUERTO MONTT
Address: Avenida Angelmó # 1735, Puerto Montt.

PUERTO CHACABUCO
Address: Terminal de Transbordadores, Puerto Chacabuco.

What type of clothing is needed on board?
You are advised to wear warm clothes, raincoat, windbreaker, gloves, cap, mountain hiking shoes, eyeglasses, lip moisturizer and sun blocking lotion.

How much of baggage is allowed?
Each passenger is allowed to bring two (2) suitcases. We suggest passengers bring only what is necessary and essential due to the limited space in the cabins.

What types of activities are offered on board?
During the trip, the guide in charge will provide additional information on the history, wildlife and geography of Patagonia. The guide will also identify points of interest along the route. There are walks during the trip.

What are the required times to check in and board?
Passengers should check in at least four (2) hours before the scheduled boarding time.

Can anybody embark after all passengers are on board?
After the boarding of all passengers is finished, the departure is considered closed and no leftover passengers will be admitted.

CANCELLATIONS:
The following rules are applied when passengers are not able to travel for any reason:

Up to 15 days prior to departure, Navimag will refund  90% of the rate.
Bewteen 14 and 5 days prior to departure, Navimag will refund 70% of the rate.
Bewteen 4 days and 48 hours prior to departure, Navimag will refund 30% of the rate.
Bewteen 48 hours and departure time, Navimag will refund 10% of the rate.
Navimag will not refund any monies resulting from cancellations of reservations made after the reserved sailing.